FastCall IT Services

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Innovation, Attentive service, Experience, Teamwork, Trust and Honesty!

IT Services one stop shop in China. We provide consulting, design, implementation and support services for you IT infrastructure. Our aim is to deliver fit for purpose solutions based on your specific business requirements, on time and within budget.

IT Unlimited. The Only IT Support Service You Will Ever Need.

IT support for businesses with between 5 to 250 members of staff.

Acting as your full-time IT Support department, FastCall IT Services takes complete responsibility of your network; managing all day-to-day IT related tasks – allowing you to concentrate on your business.

A smooth transition from your old IT supplier.

Changing your IT support company does not have to be stressful.

FastCall IT Services will fully manage the transition of services from your existing IT supplier to IT Unlimited. We have over 10 years’ experience working with Small businesses who decided to move from their previous IT supplier because they were dissatisfied with substandard support levels and poor customer service. Experience a better standard of IT support and elevated service levels with IT Unlimited.

A transparent IT support service.

FastCall IT Services promises to deliver a completely transparent service to every IT Unlimited client:

  • Transparent pricing – a completely ‘all-inclusive’ IT Support service at a fixed monthly fee
  • Transparent service contracts – no hidden surprises. Straightforward Service Level Agreements
  • Transparent service desk – guaranteed direct access to our service desk team and our web-based helpdesk

What is IT Unlimited?

1. Unlimited telephone and remote support.

Provided by our Ningbo-based service desk. A truly unlimited telephone and remote IT support service delivered by a team of Microsoft and Apple certified professionals.

2. Unrestricted hardware support.

Delivered by our fast and friendly professional field support technicians. Unlimited onsite support services for London and the surrounding counties.

3. A dedicated account manager.

Responsible for ensuring every client receives a consistently high level of service and communication.

4. 24/7 network monitoring.

Delivered through ‘Nagios’ our real-time network monitoring solution.  Nagios allows us to monitor the most important elements of your computer network 24 hours a day.

5. Scheduled services.

Automated backup and anti-virus checks. Scheduled software updates.

6. Service desk reports.

Transparent monthly performance reports generated by our web-based helpdesk system.

7. Exclusive access to other services and technologies.

Including:

  • Complex project management
  • IT consultancy
  • Cloud-based services including Office 365, Hosted desktop, Exchange and SharePoint
  • Online data archiving services
  • C-mail enterprise Anti-spam solutions
  • Video conferencing technologies
  • Virtualisation solutions

Multi-platform support.Multi-platform Support at the City of Ningbo

IT Unlimited is available for users of Linux, Windows and Apple Mac technologies.  We support many clients that utilise a cross platform environment.

We can assist with all elements of cross-platform support and integration, including open and active directory, file sharing and Microsoft exchange server.

Why choose FastCall IT Services?

We are accountable – we acknowledge that we are accountable for the overall performance of your IT network

We offer Transparency – a transparent service desk, pricing and transparent service contracts

We offer Value for Money – we provide the best value small business IT support service in London

We do not tie you into Long-Term Contracts – transparent ‘rolling’ IT service contracts

We build Long-Term Relationships – achieved through delivering a consistently high level of service

We employ Clever People – a high quality service can only be delivered by high caliber staff

We recognise that Knowledge is Power – maintaining a key understanding of the latest technologies

We invest in Staff Training – we invest heavily in staff training in order to sustain our high service levels

We are Punctual – we guarantee that work will commence on all IT issues within the agreed SLA

We are Pro-active – providing a truly ‘Pro-active’ IT support service through pro-active server monitoring

Your search for IT support finishes here…

Contact us today and arrange a no obligation appointment with a member of the IT sales team.